Last Updated: September 03, 2025
Thank you for shopping with The Kratom Cartel. This Shipping Policy outlines our processes.
1. Processing Time
Orders are typically processed the same day if placed before [e.g., 2 PM EST], depending on order volume. High-volume periods may extend processing to 1-2 business days. You will receive a confirmation email once processed.
2. Shipping Methods and Costs
- We ship via USPS Priority Mail.
- Free shipping on orders over $97 (pre-tax).
- For orders under $97, standard USPS Priority Mail rates apply (calculated at checkout, typically $7.95-$12.95 based on location/weight).
- We ship to U.S. addresses only (excluding states where kratom is prohibited; check local laws). No international shipping.
3. Delivery Time
USPS Priority Mail typically delivers in 1-3 business days after shipment. Delays may occur due to weather, holidays, or carrier issues. We are not responsible for carrier delays.
4. Tracking
A tracking number will be emailed upon shipment.
5. Lost or Damaged Packages
Contact us within 7 days of expected delivery if your package is lost/damaged. We may replace at our discretion (proof required). We are not liable for packages marked as delivered.
6. Address Accuracy
Ensure your shipping address is correct; we are not responsible for errors.
7. Contact Us
Email sales@thekratomcartel.com for shipping questions.